Fix: Apex Legends Season 15 Crashing Issue

Apex Legends players are facing black screen, freezing, stuttering and crashing after season 15 and their access to the game is restricted. If you are facing suchaproblem, you can findasolution by following the suggestions below.

Why Am I Encountering Apex Legends Season 15 Crash Issue?

If you encounter crashing problems in the game, it can usually occur due to damage to the game file.

Users who encounter the black screen problem in the game usually occur due to the fact that the graphics card is not up-to-date or the DirectX 12 support is not performed, or due to many problems.

Users who encounter the problem of hanging in the game are usually due to the problem that occurs on the game servers. Of course, it can occur not only because of the problem with the game servers, but also because of many problems. For this, we will try to solve the problem by telling youafew suggestions.

How To Fix Apex Legends Season 15 Crashing Issue

To fix this error, you can find the solution to the problem by following the suggestions below.

1-) Verify Game File Integrity

We will verify the game file integrity and scan and download any missing or incorrect files. For this;

For origin players;

1. Open the Origin program.
2. Open the My Games Library menu.
3. Right-click on Apex Legends game and click "Repair" on the screen that opens.

 For Steam players;

1. Open the Steam program.
2. Open thelibrary menu.
3. Right click on the  Apex Legendsgame on the left and open theProperties tab.
4. Open the Local Files menu on the left side of the screen that opens.
5. Click on the button Verify integrity of game files in the Local Files We Encountered menu.

After this process, the download will be performed by scanning the damaged game files. After the process is finished, try to open the game again.

2-) Turn off Antivirus Program

Disable any antivirus program you use, or delete it completely from your computer. If you are using Windows Defender, disable it. For this;

• Type "virus and threat protection" into the start search screen and open it.
• Then click on "Manage settings".
• Turn Real-time protection to "Off".

After this, let's turn off other ransomware protection.

• Open the start search screen.
• Open the search screen by typing Windows security settings.
• Click on the Virus and Threat Protection option on the screen that opens.
• Click on the Ransomware Protection option in the menu.
• Turn off Controlled Folder Access on the screen that opens.

After performing this operation, we will need to add Apex Legends game files as an exception.

• Type "virus and threat protection" into the start search screen and open it.
Under
• Virus and threat protection settings, select Manage settings, and then under Exclusions Exclude select add or remove.
• Select Add an exclusion, and then select the Apex Legends game folder saved to your disk.

After this process, close the Apex Legends game completely with the help ofatask manager and try to run the Apex Legends game again. If the problem persists, let's move on to our next suggestion.

3-) Set the Game's Graphics Preference

We can fix the problem by setting the Apex Legends game's graphics preference setting to "High Performance".

• Type "Graphics Settings" into the start search screen and open it.
• Disable the "Hardware Accelerated GPU Timing" option on the screen that opens.
• Then find and select the launcher of the game "r5apex.exe" and "r5apex_dx12.exe" by clicking "Browse" below.
• After your game is added as an option, click "Apex Legends", click "Options" and set it to "High Performance" to save the action.

After this process, you can run the game and check if the problem persists.

4-) Start the Game with DX12

A graphics card withaminimum DirectX Feature Level 12_0 is required to launch the game with DX12. To set your Feature Levels, open the Run dialog (Windows Key+R) and type “dxdiag”. Feature Levels arelisted in the Drivers section of the Display tab.

EA Application:

Click on "My Collection", click the three dots in the upper right corner of Apex Legends and select "View Properties".

Add “-eac_launcher_settings SettingsDX12.json” to the text box under “Advanced Launch Options”.

After performing this operation, click the "Save" button and start the game normally.

Origin:

Open “My Game Library” and select Apex Legends game and click the gear icon.

Then click Game Properties and select "Advanced Launch Options".

Add "-eac_launcher_settings SettingsDX12.json" to the text box under "Commandline arguments" on the screen that opens.

After performing this operation, click the "Save" button and start the game normally.

Steam:

Right-click Apex Legends from yourlibrary and select Properties.

Add “-eac_launcher_settings SettingsDX12.json” to the text box under “Launch Options”

After performing this operation, start the game normally.

5-) Delete the Save Files of the Game

This operation is notapermanent solution. If you want to provideatemporary solution, you can do this.

• Type "Run" in the start search screen and open it.
• Type "%USERPROFILE%\saved games\respawn\apex" into the box on the screen that opens and press enter.
• Delete all files in the newly opened folder.

After performing this operation, you can check if the problem persists by running Apex Legends game normally.

6-) Play the Game in Windowed Mode

Users who play the game in windowed mode state that they never encounter suchaproblem again. But you can try this process as it isatemporary solution.

7-) Update Graphics Card Driver

In such continuity problems, we may encounter an update error in the graphics card. For this we will need to update the graphics card. If you're ready, let's get started.

For Users with Nvidia Graphics Card;

First of all, we need to download and install the Geforce Experience program released by Nvidia. After downloading, check if the driver is up to date.

For Users with AMD Graphics Card;

AMD's AMD Radeon Software we need to download and install the program. After downloading, check if the driver is up to date.

Yes, friends, we have solved our problem under this title. If your problem persists, you can ask about the errors you encounter by entering our FORUM platform.